Question 1

WHEN IS PAYMENT DUE

Accepted Answer

A 50% non-refundable deposit is due to begin designs and final payment is due before the release of printed or digital designs. Payment for Rush Orders are due in full, up front with all content.

Question 2

WHEN CAN I EXPECT TO RECEIVE MY PROJECT?

Accepted Answer

Our turnaround times vary based on the scope of the project and the delivery of content by the client. Below are typical turnarounds. However, your turnaround can be shorter or longer depending on the complexity and size of the project, and our communication.

Web Designs: 6 to 8 weeks
Custom Designs: 5 to 7 business days
Logo Design: 10 to 15 business days

Question 3

REVISIONS AND CONCEPTS

Accepted Answer

Our prices include 1 Concept and 2 rounds of revision on the design. Once you have exhausted your 2 rounds, each additional revision or new concept is $150 per hour. If you sign off on an image once we send you the finalized graphic image files and you see something that needs to be changed or fixed – you will be charged for a revision fee of a minimum $35 (this even includes typos that may have been a mistake on our part). Be sure to proof read before approving the finalized design.

Question 4

IS THE ARTWORK OUR PROPERTY ONCE PAID FOR?

Accepted Answer

No, not the actual artwork files (Native PSD Files) unless agreed upon or purchased in the proposal. However, ALL approved web images and high resolution images purchased are 100% yours once the project is fully complete and paid for. We reserve the right to incorporate this artwork into our promotional ads, portfolio and to share on our website and social media platforms.

Question 5

WHAT IS YOUR REFUND POLICY?

Accepted Answer

The deposit payment specified in your initial invoice is non-refundable. If a project is cancelled or postponed, all monies paid are retained by DMID Graphics and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

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